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Your mission
We’re looking for a proactive and versatile Customer Service Specialist to support both B2B partners and B2C customers. This role blends service excellence with payment/invoicing support, training delivery, and multilingual communication. A solid understanding of CRM and PSP tools is essential to thrive in this dynamic and evolving environment.
Key Responsibilities:
- Provide outstanding customer support to B2B partners and B2C customers across different channels (phone, email and chat)
- Resolve customer and partner queries and escalations with professionalism, empathy and urgency
- Manage B2B payment and invoicing inquiries, including troubleshooting and coordination with internal teams
- Navigate CRM platforms to document interactions, track case status, and escalate appropriately
- Utilize PSP systems to resolve payment- and invoice-related issues
- Create and maintain process documentation and develop customer-facing resources
- Design and lead engaging training sessions for B2C support teams online and in person
- Track and report inquiries and service calls to provide baseline for enhancing support
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