Customer Service Specialist for DACH market in Sofia

Are you ready to take your career to the next level with a global leader in technology and services? We work with some of the world’s most recognized brands, driving innovation and delivering exceptional customer experiences. Operating in over 70 countries, we are renowned for our innovative solutions and commitment to excellence.

Why Sofia? Sofia, the vibrant capital of Bulgaria, is the perfect place for those looking for an affordable yet high-quality lifestyle. With a lower cost of living compared to other European cities, Sofia offers the opportunity to enjoy a comfortable life while benefiting from a competitive salary. The city is rich in culture, offers a lively social scene, and has a warm, welcoming community, making it an excellent place to live and work.

About the Role: As a Customer Care Assistant, you’ll play a crucial role in delivering outstanding support to our customers in the entertainment industry. Your main responsibilities will involve handling customer inquiries via chat and email, with only a small portion of your time (5-10%) spent on inbound calls. You’ll be the first point of contact for customers, ensuring they have a smooth and positive experience.

What You’ll Need:

• Fluency in German (both written and spoken)
• Strong English skills (both written and spoken)
• Excellent communication abilities, with a passion for sports
• Strong organizational skills, with a talent for decision-making and problem-solving
• Proficient typing skills and familiarity with computer applications (particularly MS Office)
• A team-oriented mindset with a positive and proactive approach
• Eligibility to work in Bulgaria: Only EU citizens or holders of a Bulgarian Residence Card (No visa support for non-EU citizens)
• A high school diploma (Previous customer service experience is a plus but not required)

What We Offer:

• Competitive salary
• Flexible working hours: Monday to Sunday, with shifts from 10 am to 2 am
• Convenient office location: Easily accessible by public transport, including bus and metro
• Comprehensive training: Fully paid initial training, along with ongoing learning and development opportunities
• Career advancement: Programs to help you grow within the company
• Health and wellness benefits
• Relocation support if necessary (including accommodation and travel assistance)
• Additional benefits like Health and Life Insurance, a Multisport card, a Transport allowance, and more

Your Daily Responsibilities:

• Provide top-tier customer service through live chat, email, and occasionally over the phone (only 5-10% of your duties)
• Assist customers with their inquiries and resolve any issues they encounter
• Ensure high levels of customer satisfaction by being attentive, supportive, and efficient

Ready to make a difference and grow your career in a supportive and dynamic environment? Apply today and start your journey with us in Sofia!