Customer Service Specialist - Systems & Tools (m/f/d)

Field of Work: Marketing & Sales,
Location: Einbeck 
Legal Entity: KWS SAAT SE & Co. KGaA 
Contract Type: Regular
Is Full Time: Yes
Job ID: 16477

Drive smart system solutions that strengthen our processes and meet customer needs!

KWS SAAT SE & Co. KGaA is looking for a Customer Service Specialist (m/f/d) with a focus on Systems & Tools, to join us as soon as possible.
In this role, you will play a key part in shaping the digital future of our Customer Service & Logistics department. You will independently develop, coordinate, and manage our system landscape and make a significant contribution to the harmonization and optimization of the underlying processes. 

This exciting and varied position is permanent and full-time, based in Einbeck or Wohlde (Germany).

What you can look forward to:

• Responsibility for, coordination of, and further development of the system landscape in the German market, with a focus on order processing, particularly the specialist dealer portal


• Harmonization of existing processes across all crop types – including contributing your own innovative ideas to achieve overarching process goals


• Design, optimization, and implementation of interfaces between relevant systems (SAP, Salesforce, MuleSoft) in close collaboration with internal and external service providers


• Definition of requirements for the Customer Service & Logistics department and representation of these requirements in international projects (e.g. within the S/4HANA rollout)


• Execution of acceptance tests as well as internal departmental trainings together with end users, and support with technical issues

Bring in your strengths:

• Completed degree or vocational training, ideally with a focus on business informatics or a comparable qualification


• Strong understanding of systems and processes, along with initial professional experience in IT project management or a similar role


• Advanced knowledge of SAP, especially SAP SD, and/or Salesforce


• Confident stakeholder management and excellent communication skills, combined with a high level of assertiveness


• High level of flexibility, initiative, and a structured, reliable, and independent working style


• Fluent German and English skills, both written and spoken

Start your future with us! What we offer to help you grow:

• Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry


• Flexible working hours model with the option for remote work (hybrid model)


• A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere


• True to the motto "Make yourself grow!" we promote your personal and professional development


• Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more

Make a real impact and grow with us!

We look forward to your expertise and enthusiasm – and happy to receive your digital application via our job portal. 

About KWS

KWS is one of the world’s leading plant breeding companies. Nearly 5,000 employees in more than 70 countries generated net sales of around €1.68 billion in the fiscal year 2023/2024. A company with a tradition of family ownership, KWS has operated independently for almost 170 years. It focuses on plant breeding and the production and sale of seed for sugarbeet, corn, cereals, vegetables, oilseed rape and sunflower. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants’ resistance to diseases, pests and abiotic stress. To that end, the company invested more than €300 million last fiscal year in research and development. For more information: www.kws.com/career. Follow us on LinkedIn® at https://linkedin.com/company/kwsgroup/.

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