Customer Services Support Specialist

Unternehmen : Ladgov Corporation

Arbeitsbeschreibung - Customer Services Support Specialist

Job Title: Customer Services Support Specialist
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:

Manage ICE comments, surveys, and Commander’s Hotline responses
Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
Support customer service award programs and recognition events
Coordinate and standardize customer-facing service areas across the garrison
Deliver ICE training and promote customer service best practices

Qualifications:

Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
— OR —
6+ years of directly related experience, with 3 years in an English-speaking environment
Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
Strong communication, project coordination, and analytical skills
Must meet English proficiency Level III (reading, speaking, writing)

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Customer Services Support Specialist

Arbeitsbeschreibung - Customer Services Support Specialist

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