Customer Success Consultant

About Our Client

Our client is a Munich-based global automation and AI company with 30+ years of delivery excellence. They combine the stability of a global group with the agility of a startup team in Munich, focused on AI and GenAI. Their product helps German companies of all sizes adopt GenAI responsibly and effectively.

Their flagship GenAI platform for enterprise productivity, knowledge management, and innovation. It enables companies to organize, access, and leverage internal knowledge at scale, with deep integration for document management and secure, enterprise-grade AI features.

They serve leading German Mittelstand firms, especially machine and equipment builders, engineering companies, and industrial innovators. Their product is available as SaaS (public cloud) with options for dedicated public/private cloud, and hybrid and on-premise deployments are on their roadmap to meet the needs of even the most demanding customers.

About the Role

This role is customer success + consultancy, centred on GenAI coaching, enablement, onboarding, training, and value realisation. It is not IT, not project management, not scrum, not helpdesk, and does not require hands-on technical implementation or troubleshooting.

Essential Skills & Experience

• Native German speaker (able to lead workshops, trainings, executive conversations confidently in German).
• Willing and able to work on-site in Munich (no hybrid, no remote).
• Customer-facing, consultative experience (2+ years) in startup or fast-paced environments (e.g., Customer Success, Solutions Consulting, Advisory roles).
• Practical exposure to GenAI (e.g., coaching users, running workshops, framing use cases, adoption programs). No deep technical integration experience required.
• Strong communicator who can translate GenAI concepts into clear business value for non-technical stakeholders.
• Proven ability to own customer adoption and success outcomes (plans, milestones, measurement, stakeholder management).
• Comfortable collaborating closely with Product to channel structured customer feedback.

It’s a Plus If You Have

• Prior experience enabling German enterprises on new SaaS / AI / data products.
• Designed or ran enablement programs, onboarding playbooks, or change-management initiatives around new tech.
• Familiar with GenAI adoption topics such as use-case discovery, prompt best practices, governance/guardrails at a conceptual level, and measuring business impact.
• Bachelor or Master from Munich based Universities: TUM, LMU

Key Responsibilities

• GenAI Coaching & Enablement: Educate, coach, and guide customer teams on how to use their GenAI platform effectively; run workshops, training sessions, and best-practice clinics.
• Customer Onboarding: Plan and execute structured onboarding programs (stakeholder alignment, goals, use-case prioritisation, timelines, adoption playbooks).
• Success Planning & Measurement: Define success criteria, milestones, and value KPIs with customers; track adoption and outcomes to ensure business impact.
• Change Management Support: Help customers drive internal adoption (communications, training materials, champion programs).
• Adoption Acceleration: Identify expansion opportunities, new use cases, and pathways to scale GenAI usage across departments.
• Customer Advocacy & Feedback Loop: Capture customer needs, pain points, and feature requests; synthesise and relay them to Product to shape the roadmap.
• Content & Documentation: Produce clear, concise customer-facing enablement materials (guides, playbooks, FAQs, workshop decks).
• Cross-Functional Collaboration: Work closely with Sales (when needed), Product, Marketing, and global tech teams to ensure customers realise value quickly.
• Thought Leadership: Represent their GenAI platform in customer forums, webinars, or industry events where appropriate.

Why to work at this company

• Stability + Agility: Decades of credibility with a nimble, product-focused AI team in Munich.
• Real Adoption Work: You’ll help German companies put GenAI to work at scale—not just run PoCs.
• Visible Impact: Own customer success outcomes end-to-end and directly influence Product.
• Category Momentum: GenAI is moving fast—this role places you at the centre of real transformation.