Customer Success (Insurance) Team Support auf Mini-job basis (w/m/d) - Standort Berlin

With a team of over 80 people from over 25 different nationalities, Humanoo is building a one-of-a-kind holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.

Position: Customer Success (Insurance) team Support on a mini-job basis (f/m/d) 

Location: Berlin, Germany

Your Mission in a Nutshell: As part of your role, you will be responsible for completing a range of routine tasks related to customer information for the successful onboarding of customers to Humanoo, which is critical to the success of our Customer Success team.

This is a mini-job position (EUR 556) for which you will have to work for 9,5 hours per week according to a flexible schedule that is coordinated with that of your colleagues.

• Managing, reviewing and validating user data and contributions uploaded to our CMS (content management system) to ensure users receive their rewards

• Managing user communication via the CMS to engage our users and keep them informed

• Supporting the team with data analyses and reports on key parameters to improve internal processes

• Strong communication skills in German and English, knowledge of French is great to have

• You have a strong ability to prioritise and know what you need to focus on to be successful

• You have a passion for understanding customers and helping them succeed

What we stand for:

• Integrity: Acting in the best interest of the Company, Customers, and Employees. Making tough decisions with honesty, transparency, and accountability. Our word is our bond, and we prioritise data-informed decisions.

• Leadership: Owning domains, big or small, with a commitment to excellence. Empowering others, leading with empathy, and communicating clearly. Never stop the learning process and keep on improving as individuals and as a team.

• Together: Valuing contributions, appreciating strengths and weaknesses. No room for discrimination - raising our voices against it. Success is shared, and failure is a chance to learn. ONE TEAM, prioritising each other, giving and receiving feedback with care.