Customer Success Manager

As a Customer Success Manager at Mercanis, you'll be the trusted advocate for our customers. You'll advise them on their digital procurement strategies and work collaboratively with cross-functional teams, including Product, Marketing, Sales, and the Founding Team, to drive success.

Your Tasks:

• Onboarding and Implementation: Lead the implementation and onboarding process with the customer, building a lasting business relationship and driving value and digitalisation for their organisation.
• Bridge between Strategy and Transformation: Collaborate directly with senior industry executives to translate strategic visions into actionable solutions, working closely with our product and team teams.
• Projectmanagement: Manage multiple projects simultaneously, ensuring world-class execution and governance. Demonstrate exceptional project management skills to handle complex tasks, keep all moving parts aligned and deliver results efficiently.
• Customer Loyalty and Growth: Lead the post-sales engagement, retention and growth of your customers, working closely with our Account Executives.
• Recognising Opportunities: Identify opportunities, drive business results and ensure client objectives are met.
• Success Stories: Turn your customer projects into success stories, coordinating marketing projects with our Marketing & Growth team.

What you should bring with you:

• Education: Bachelor's or Master’s degree from a top university.
• Customer-Centric Experience: Proven experience in consulting, customer success, account management, or sales with a strong focus on customer satisfaction.
• Team Player: Skilled in working collaboratively within multidisciplinary teams.
• Executive Communication: Confident in engaging with senior executives, especially in procurement and related functions.
• Digital Transformation Expertise: Prior experience in digitalization projects or enterprise software implementation.
• Language Proficiency: Fluent in both written and spoken English and German.

Why You Should Join Us on This Disruptive Journey
Imagine being one of the first to work on the iPhone, enabling people to use simple and intuitive smartphones. Back in 2006, that would have been an exciting and once-in-a-lifetime opportunity. In 2024, there’s a new chance to be part of something equally groundbreaking! With Mercanis, you'll experience this “iPhone moment” in procurement. You’ll play a key role in enabling businesses to manage their procurement processes easily and intuitively, helping them make cost-efficient, sustainable purchasing decisions to create better products and services for the world.

Our Benefits:
In addition to autonomy and tremendous growth potential with serial entrepreneurs and an experienced team, here are some other great benefits waiting for you:

• A Strong Company Culture: We foster a culture defined by team spirit, entrepreneurial thinking, and mutual respect.
• Attractive Compensation Package: Enjoy a highly competitive salary with above-average remuneration.
• Modern Tools: Whether you prefer Mac or Windows, you’ll have access to state-of-the-art equipment that suits your working style.
• Responsibility & Creative Freedom: Take ownership of your role and enjoy the freedom to innovate.
• Flexible Work Environment: Benefit from flat hierarchies in a vibrant office located in the beautiful heart of Berlin (Prenzlauer Berg).
• Team Spirit & Events: From team lunches and sports activities to celebrating our successes, you’ll enjoy regular team and company events with great networking opportunities.
• Healthy & Energizing Snacks: Stay fueled with a variety of healthy snacks.
• A Supportive Atmosphere: We promote a productive yet relaxed work environment that encourages you to continuously develop and grow with us.

Join Us
If you're passionate about digital transformation and building meaningful relationships, we’d love to hear from you. Together, let’s redefine the future of procurement!