Essential Responsibilities / Duties 

• Develop and maintain long-term customer relationships as the leader of the ongoing account team for customers based throughout Europe 

• Build and maintain relationships at the executive level, both with the customer and within SPS 

• Increase customer lifetime value by monitoring customer trading partner onboarding, additions and adoption 

• Lead regular business reviews (e.g., QBRs/EBRs) with clear outcomes and next steps 

• Identify opportunities to expand customer value (cross-sell, upsell, adoption growth) 

• Maximize customer lifetime value by aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customers achieve that value 

• Ensure on-time delivery of products or services per sales contract and provide product feedback to management or development teams 

• Accountable for 20-25 accounts in portfolio at any given time which is a portfolio of mid-market and large enterprise accounts 

• Lead change management events 

• Communicate effectively with multiple levels of both SPS and the customer, adjusting the message to the audience 

• Serve as the go-to person within SPS and the customer organization for general status and updates 

• Monitor and facilitate the customer’s adoption of SPS product features and functions in relation to the customer's overall business needs  

Location: 

Fully remote role within Germany 

Minimum Requirements 

• 5+ years of experience in Customer Success, Account Management, or Consulting, ideally in SaaS or technology 

• Excellent verbal and written communication skills in German and English 

• Proven ability to manage mid-market and enterprise customers 

• Proven success collaborating and building strong relationships with customers 

• Experience working closely with C-level / SVP-level executives for customers and executing executive business reviews 

• Strong presentation skills 

• Excellent organization and time management skills 

• Experience with complex, multi-stakeholder environments 

• Ability to quickly assess and reassess priorities in a changing environment 

• Strong listening skills with a thoughtful approach to addressing customer pain points 

• Proven ability to manage customer escalations and drive to desired outcome 

Preferred Experience 

• Proven success driving organization wide initiatives 

• Experience in SaaS, retail, supply chain, or digital platforms 

• Background in SaaS, consulting, transformation, or change management 

• Experience working in international / European environments 

• Master’s degree /  Fachhochschule 

What We Offer:  

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.   

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.