- You act as the primary day-to-day contact for assigned strategic accounts and build strong relationships at multiple levels within customer organizations.
- You regularly conduct strategic customer success programs - including CS Intro, Business Reviews, and Success Plans - and tailor them to the specific needs of your customers.
- You proactivelyidentifycustomer needs and challenges, leadworkshopsand training sessions both remotely and on-site, and track relevant KPIs andsuccessmetrics.
- You work closely with the Product team to bring in customer feedback and jointly shape existing and future solutions.
- You develop expansion opportunities within existing accounts and act as project manager on customer-specific projects and analyses.
- You document best practices and customer success stories, actively contributing to knowledge-sharing across the Customer Success team.
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