Customer Success Manager (m/w/d)

At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.

We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.As a Customer Success Manager, you will be the main point of contact for assigned customers from various industries, from SMEs to DAX-listed corporations. You will support our customers in working successfully with our ESG software solutions. These cover a broad spectrum from CSRD and Corporate Carbon Footprints (CCF) to the EU Deforestation Regulation. Through your close relationship with our clients, you will help them to strategically implement their sustainability initiatives in the most effective and data-driven way possible. In this way, you support them in acting as an effective multiplier within their own company and the entire community.

We love to continuously improve our services, launch new products continuously, and grow as a team - for this it is important to work together in the office 3+ days a week (Mannheim, Munich or Madrid)

• You serve as the main point of contact and trusted advisor for assigned customers, understanding their business goals, and helping them achieve success with our SaaS solution
• You support the sales team in day-to-day business and conceptualize sales strategy for software solutions
• You conceive, implement, and monitor new and existing customer support in our CRM system, focusing on IT and sustainability markets
• You collaborate closely with sales and implementation teams for seamless onboarding of new customers

• Bachelor's or master's degree in Business Administration, Marketing, Sales, or related 
• Experience as a Customer Success Manager or similar role in a SaaS company using CRM and customer success platforms (e.g. Salesforce)
• Strong understanding of SaaS sales processes and experience with upselling and cross-selling
• Excellent communication and presentation skills, with the ability to effectively engage and influence both technical and non-technical stakeholders
• Proven ability to build strong relationships with customers, ensuring high customer satisfaction and loyalty
• Ability to speak fluent German (C2 Level)

• A purpose-driven mission with and for global industry pioneers in tackling complex challenges
• Room for creativity through collaborative teamwork and an open communication culture
• Flexibility and team bonding with our hybrid work options
• Fuel for your growth journey, both personally and professionally
• Sustainable mobility options, promoting eco-friendly commuting solutions
• Fun team events and outings with our global teams
• Inspiring workspaces in Mannheim and beyond
• And, of course, free drinks and snacks