Customer Success Manager - Swiss Market

comstruct, the platform transforming materials procurement for construction companies, is driving the shift to digital and automated processes. We're looking for exceptional talent to help us empower the industry with smarter, more efficient solutions.

As a Customer Success Manager you will be owning the Swiss and Lichtenstein market, converting POCs into long term customers and making sure they get the most out of our product. You will also support us in building our Swiss hub.

What you will be building 🏗️

• Guide new customers through onboarding, product setup and training to ensure seamless integration and product adoption

• Lead customer training sessions, workshops, and product demonstrations to enhance knowledge and usage of our product

• Conduct regular check-ins to track progress, gather feedback, and align on future objectives

• Identify opportunities for upselling and cross-selling to maximize customer engagement with our product

• Oversee customer lifecycle management, continuously identifying areas for improvement and optimization

• Act as the bridge between customers and internal teams, including product, sales, and customer enablement

What you need to succeed ✨

• 3+ years of experience working at the construction site, facilitating the implementation of software tools

• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships while being able to drive cross team collaboration

• Strong analytical mindset with ability to solve complex problems while maintaining a customer-centric, proactive approach

• Excellent organizational abilities to manage multiple accounts independently, balancing various priorities and customer needs

• Very good English and Swiss German skills, French skills would be nice to have

Why us

To build the technical foundation of such an important industry, we rely on an outstanding team of A-players across all domains. Working together with humble, pragmatic, and output-oriented people who actively pursue their visions guarantees a steep personal as well as professional learning curve.

• Flat hierarchies, a fail-fast mentality, and product obsession

• Freedom to take over responsibility and to shape your own role/career

• Individual Development Budgets e.g., for certificates, conferences, or books

• A very competitive Salary & substantial ESOP

• Müsli Bar and fruits & free drinks and dinner

• Regular Team Events, Wellpass subscription, workations and offsites

About comstruct

comstruct is a young construction tech startup founded in March 2022. With a team of four co-founders from diverse backgrounds, we are building the data layer for the construction industry. We recently secured a €12.5M seed financing round from prestigious VCs, including 20VC and Google Ventures, along with top European investors. We already serve nine of Switzerland's ten largest contractors as customers, improving the lives of thousands of people in the industry.

Together with YOU, we aim to build a great, diverse team and become the world's leading construction-tech company—propelling one of the least digitized industries to the forefront of innovation!