Customer Success (m/f/d)

Unternehmen : Boardwise

Auftragstyp : Vollzeit

Hamburg, Germany

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - Customer Success (m/f/d)

Your mission

Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
Continuously improve CS processes, playbooks, and tooling
Act as primary point of contact for key accounts and build long-term customer relationships
Monitor customer health scores and proactively identify risks and opportunities
Collaborate with CS Engineers and Support to resolve complex product or technical topics
Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
Support self-service formats such as our knowledge base and customer learning portal
Take ownership of operational excellence in the CS function and drive efficiency at scale

Your profile

Based in Germany
Proven experience driving onboarding, retention, and renewals across multiple accounts
Familiarity with, Zendesk or similar CS/Support tools
Strong operational mindset — structured and hands-on
First experience mentoring or coordinating small project teams.
Excellent communication and stakeholder management skills in English and German!
A proactive, customer-first mindset and passion for building scalable processes

Why us?

100% remote work and full flexibility over your schedule
A transparent, trust-based culture in an international SaaS scale-up
Modern tools, data-driven processes, and fast decision-making
2–3 offsites and workshops per year for strategy, connection, and team spirit
High level of autonomy and clear development paths
The opportunity to actively shape a fast-growing SaaS company
Steep learning curve in customer success, onboarding, software processes & content creation
Close collaboration with our Customer Success and Product teams
Flexible working hours

Please send your application to [email protected]

About us

Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software.

We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently, securely, and transparently. Our enterprise-grade solution is trusted by major organisations – including more than 30 % of DAX-listed companies, such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1.

At Boardwise, we’re not just building software – we’re redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team, we offer real ownership, fast learning curves, and the opportunity to make an impact in a meaningful space.

Original job Customer Success (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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