As a Customer Success Specialist – France (m/f/d), you play a key role in creating positive customer experiences and building long-term relationships with our customers in France. Through proactive engagement, trusted guidance, and a customer-first mindset, you help maximize customer satisfaction, strengthen retention, and support the continued success of our customers with DocuWare.
Your responsibilities will include:
- You proactively engage with customers throughout their lifecycle, building strong relationships and ensuring a positive customer experience.
- You conduct onboarding and welcome calls, helping new customers get started and making them aware of available resources and support offerings.
- You perform regular health check calls to understand customer satisfaction, identify potential risks, and uncover opportunities to increase customer success.
- You reach out to customers and partners through various communication channels to gather feedback, address concerns, and strengthen engagement.
- You achieve defined outreach and activity targets while maintaining a high standard of customer care.
- You handle customer inquiries professionally and ensure concerns are addressed in a timely and effective manner.
- You coordinate customer issues with the appropriate internal teams and follow through to support successful resolution.
- You support re-engagement initiatives for customers with declining product usage and encourage successful adoption of DocuWare solutions.
- You collect and share customer feedback, insights, and enhancement suggestions to help improve our products and services.
- You identify potential customer success stories, references, and advocacy opportunities that support sales and marketing activities.
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