Customer Support Analyst (m/f/d)

Unternehmen : Energy Robotics

Auftragstyp : Vollzeit

Darmstadt

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - Customer Support Analyst (m/f/d)

Serve as the first point of contact for customers, addressing inquiries, concerns, and requests with a focus on timely and effective resolution
Provide guidance and troubleshooting assistance to customers operating our global fleet of mobile robots
Maintain a knowledge base for customers and internal support resources
Collect and document customer feedback to help shape product improvements and the overall user experience
Monitor robot performance using our Key Performance Indicators
Conduct trainings for customers, partners, and employees
Execute and monitor quality tests with the robots on our test site

Passionate about Robotics and interested in working in a start-up
Independent way of working and trustworthy attitude
High proficiency in spoken and written English
You are able to work onsite in our office in Darmstadt regularly

Further language skills in German, Chinese, French, Spanish or Italian are an advantage
A degree in a field of Engineering / IT would be helpful
Experience with ROS, Linux, C++ and/or Python is a plus

Original job Customer Support Analyst (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Support Analyst (m/f/d)

Arbeitsbeschreibung - Customer Support Analyst (m/f/d)

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