Customer support f/m/d

Join our Customer Support & E-Commerce team and ensure a positive customer experience for our refurbished IT hardware. With your expert advice, you will help with technical questions, optimize sales offers and act as the interface between the customer and internal departments to ensure fast and smooth sales processing.

• In customer support, you will help our customers on the phone or by e-mail with all pre- and post-sales issues. After-Sales competently and in a friendly manner. You will ensure an all-round positive experience before and after the purchase of our refurbished IT hardware.
• Customers can rely on your expert advice on all topics. You will clarify technical problems or general questions about our products or ordering processes in a confident and friendly manner.
• You promote the sale of our products by placing offers online on various sales platforms.
• You conscientiously monitor current offers and make sales-promoting adjustments when performance is low.
• You will also act as an interface between customers and internal departments to ensure that sales are processed quickly and smoothly.

• You have a good technical understanding of consumer electronics.
• Ideally, you should have experience in customer support or e-commerce.
• With your strong analytical skills, you are able to classify technical problems well and find a well-founded solution.
• It is an advantage if you have knowledge of English. We also welcome other foreign languages.
• Customer satisfaction is your top priority and you can express yourself well both verbally and in writing with your friendly manner.

• We reward your performance with an attractive special payment and you will receive capital-forming benefits for financial security.
• Your health is important to us, which is why we offer ergonomic workstations and a special back-friendly floor for standing work, private supplementary health insurance and JobRad leasing.
• We have great team spirit and enjoy our work. We have even more fun at our regular team events, such as our weekly breakfast together.
• You will receive a childcare allowance to ensure that your children are well looked after during your working hours.
• You will have regular opportunities for further education and training to further your professional development.
• Our employees receive attractive discounts in our stores for high-quality technology products.
• Water, high-quality coffee and tea as well as a filled fruit basket are available for you in our cozy lounge. Free of charge, of course.

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