Customer Support Manager (all genders)

• Start date: as soon as possible
• Capacity: 40 hours per week
• Location: Munich

We are the leading marketplace for pre-owned bikes. And to help us grow and improve, we want you on the team. We're always looking for more talent with a variety of backgrounds.As part of the Customer Support Team, you serve as the daily link between our customers and buycycle. Thanks to your extensive experience, you ensure a seamless buying and selling experience while significantly contributing to the long-term satisfaction of our customers and the growth of a sustainable buycycle community.

• You handle and respond to all customer inquiries via email and phone.
• You creatively and effectively resolve complex situations and challenges, ensuring a positive and satisfying customer experience for everyone.
• You manage communication with our external logistics partners, ensuring the seamless shipping of bikes sold on buycycle.
• You dynamically improve existing processes and work closely with the team to build a data-driven customer support environment.

• You have a completed degree or vocational training and ideally some initial experience in customer support.
• You work independently, proactively, and with a solution-oriented mindset.
• In complex situations, you find creative and occasionally unconventional solutions and approaches.
• You possess excellent analytical skills and quickly adapt to new tasks and areas of responsibility.
• You have strong proficiency in both German and English.

• We're driven by data and fueled by passion. We don’t just work; we create impact.
• Cyclist or not, everyone’s welcome here. We embrace diversity because it strengthens our team.
• Every person — from working students to full-time contributors to Founders — is a vital part of the buycycle journey.
• Working in a startup takes grit and resilience. It can be challenging, but the rewards are exceptional growth and valuable learning experiences.
• We offer a personalised roadmap with in-house training opportunities tailored to your development goals.
• We believe that laughter and teamwork bring us closer together, which is why we prioritise regular group sports and team events.
• Looking for more? We provide all the modern perks you’d expect from a forward-thinking company.

Hiring Manager call → case study → meet the team, People team & FounderWe firmly believe that the right attitude, motivation and willingness to learn will lead to satisfaction and success for all interested parties at buycycle. Therefore, you are welcome to apply even if you feel that you do not meet all the requirements of the profile at this stage. We welcome all applications - regardless of gender identity, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.