Customer Support Specialist 100% Remote (DE) (m/f/d)

Salary :

€2 monthly

Unternehmen : Impower

Auftragstyp : Vollzeit

Remote / Arbeiten von zu Hause aus

Anzahl der Bewerber

000+

Jetzt bewerben

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Arbeitsbeschreibung - Customer Support Specialist 100% Remote (DE) (m/f/d)

Introduction

At Impower, we are shaping the future of property management — simple, fast, and digital.
More than 100,000 people manage over 12 million apartments using processes that are still manual, complex, and time-consuming. We help property managers modernize these workflows step by step with reliable software, clear structures, and real practical value.

As our product continues to grow in complexity and usage, high-quality customer support becomes essential. Our users rely on Impower in their daily operations, especially in areas such as accounting, banking, and workflow automation.

As a Customer Support Specialist, you support our customers in their day-to-day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. At the same time, you work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.

Your mission

Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner
Support users in understanding and effectively using our software in their daily workflows
Analyze and resolve product-related issues, escalating complex cases when necessary
Communicate clearly and professionally with customers in German, ensuring a high-quality support experience
Contribute to the creation and maintenance of help center articles, guides, and support materials
Collaborate closely with Product and Engineering teams to report bugs and share customer feedback
Continuously identify recurring issues and contribute to improving support processes and product usability

Your profile

Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment
Strong problem-solving skills and a genuine interest in helping users
Fluent or native German and very good English skills (both written and spoken)
Ability to quickly understand complex systems and explain them in a simple, structured way
Independent, reliable, and well-organized working style
Nice to have: background in business, real estate, or basic accounting knowledge

Why us?

A key role in ensuring a high-quality customer experience for a growing product
Close collaboration with Product and Engineering in an international team
Structured onboarding into product, processes, and industry
Remote working model
Modern equipment with free choice of hardware
Office in central Cluj with a collaborative and supportive environment
Additional benefits such as private health insurance, sports programs, and regular team events

About us

Impower is a SaaS Startup founded in Munich, with a team of 50+ people from 10+ nationalities in 2 offices across Europe.

Our ambition is bold: to redefine how property management works across Germany — fully digital, AI-driven, and built for people who value simplicity and control. Today, over 4.000 users manage more than 50.000 buildings through our platform, replacing outdated tools with fast, reliable, and intuitive workflows.

Unlike many startups, Impower is profitable - without external investors, giving us the freedom to grow sustainably and focus on what truly matters — our product and our people.
We move fast, stay curious, and ship with purpose. Here, you’ll find the freedom to make an impact, the trust to take ownership, and the space to grow.

Original job Customer Support Specialist 100% Remote (DE) (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Jetzt bewerben

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Customer Support Specialist Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Customer Support Specialist Jobs in Germany

Get your Resume Reviewed for Free

E-Mail-Adresse

Warum melden Sie diesen Job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

Alle Stellenanzeigen unterliegen den Allgemeinen Geschäftsbedingungen von GrabJobs. Wir erlauben Benutzern, Beiträge zu kennzeichnen, die möglicherweise gegen diese Bedingungen verstoßen. Stellenanzeigen können auch vom GrabJobs-Moderationsteam gekennzeichnet werden. Allerdings ist kein Moderationssystem perfekt und das Markieren eines Beitrags stellt nicht sicher, dass er entfernt wird.

Richten Sie Ihre Jobbenachrichtigung ein:

Frequenz

Durch die Aktivierung von Jobbenachrichtigungen stimme ich den Nutzungsbedingungen und der Datenschutzerklärung von GrabJobs zu. Ich kann die Jobbenachrichtigungen jederzeit abbestellen. Überspringen