Customer Support Specialist - German speaking

Speaking German and English?

Have an EU citizenship?

Want to live and work by the sea?

Cross Border Talents seek a Customer Support Specialist - German speaking for a global home technology brand in Athens

As a Customer Support Specialist, you'll play a key role in assisting customers with their home devices, responding to their questions, and providing guidance on product usage and technical troubleshooting.

Job tasks:

- Handling incoming phone calls, messages, and emails from customers.

- Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.

- Troubleshooting technical issues and offering solutions to customer inquiries.

- Processing warranty claims, repairs, and replacements.

- Offering product recommendations based on customer needs and preferences.

- Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements:

- Excellent writing and verbal communication skills in German and English.

- Strong attention to detail.

- Good technical troubleshooting and problem-solving skills.

- Ability to handle unexpected changes and customer concerns with professionalism.

- Experience in customer support or technical support roles will be appreciated.

Job Offer:

- Full Relocation support: Flights, accommodation & housing assistance

- Competitive monthly salary + 2 extra salaries per year.

- Referral Program: Bring your friends and receive great bonuses!

- Health care benefits and numerous other discounts.

- Full training by certified instructors.

- Professional growth and development opportunities.

- Free online Greek language courses.

- State-of-the-art working environment and relaxing break areas.

This is a fantastic opportunity to gain valuable experience and skills, great for first time employees, career shifts, after sabbath workers, international work experience seekers.

Apply and be part of a company that offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

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