Customer Support - Working Student (f/m/d)

At Moss, we help companies spend smarter. We’re a place where aspiring, adaptable quick-thinkers thrive, and we’re set to become the next leading spend management platform in the European FinTech industry.

Our Customer Support team is seeking a Customer Support Working Student (f/m/d). You will play a crucial role in supporting us in providing a flawless customer service experience.

As a part of our collaborative culture that values growth and innovation, you will gain a deep understanding of Moss' customers and how our Commercial Department operates. Additionally, you will gain exposure to modern technology stacks such as Salesforce.

We are looking for someone who is interested in a Working Student position for at least 6 months.

What you’ll be doing

No day is the same at Moss, but here’s an idea of what you could be doing day-to-day:

• You support our team in handling customer support queries via calls, chat, and emails

• You gain insights about our customers’ needs through your interactions and channel these back to our team to improve our customer experience

• You build cross-functional relationships with other departments, in order to be able to find fast solutions for our customers

About you
We think you’ll need the following qualifications to succeed in this role. But even if you don’t think you meet all the criteria, we’d love to hear from you! 

• Fluent in German (C1), and English (C1), verbal and written

• Currently pursuing or already have a Bachelor’s/Master's degree

• Available to work for 15 –20 hours per week

In addition, here are the skills and attributes we are looking for:

• Methodical - You are organized in your tasks and how you work with others. You're able to communicate with others effectively by structuring and presenting information clearly and concisely.

• Proactive problem solver - You take ownership of your tasks and drive them to completion. When needed, you seek help and guidance to deliver high-quality work.

• Quick learner - You are quick to understand new tools and processes, and enjoy keeping up to date and learning.

• Customer oriented - You empathize with your customer’s challenges and pain points to better understand their needs and find a swift solution.

• Team Player - You interact with your colleagues respectfully, you're approachable and calm, and you don't let your ego get into the way of helping when needed.

Our offer
We believe the greatest benefit we can offer you is the opportunity to grow in a fun environment, to develop your skills and progress your career - we’d like to help you on that journey. Here's what else you can expect:

• A supportive, motivating and inspiring culture in our beautiful office in the heart of vibrant Berlin

• An Urban Sports Club membership

• Access to our mental health and wellbeing offering, including 1-on-1 coaching sessions

• Regular team events and other opportunities to socialize and build your professional network

About Moss

Moss is a SaaS scale-up business founded in Berlin. In the last years, we have built a passionate team of circa 250 people from 40+ nationalities in 6 offices across Europe.

To date, we help over 3000+ businesses in Germany, Netherlands and the UK to spend smarter. Our leading spend management solution encompasses corporate cards, invoice management, employee cash reimbursements and controlling modules that help finance teams save thousands of hours in manual data processing and gain complete control while enabling their teams.

Moss has raised a total of €180 million in funding and is backed by renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

Not only do we embrace and celebrate the diversity of our customer base, but we also strive to do the same for our growing team. At Moss, we offer equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law.

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