CX Researcher (x,f,m) - Business Customers

Welcome at DKB Code Factory…. 

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{ { … a_place_to_stay_curious:

Ready to shape how business customers experience banking? Alongside our retail segment, we serve a diverse range business clients. Their needs range from complex financing to digital payment and liquidity solutions. Your mission as a CX Researcher will be to uncover and analyze these diverse needs and workflows, focusing on the entire customer experience. Your insights will directly influence strategy, products, and interactions.

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{ your_responsibilities: [

• Plan and conduct qualitative and quantitative research methods (interviews, usability tests, surveys, contextual inquiries).


• Analyze usage behaviors and requirements of business customers across different industries.


• Develop personas, customer journeys, and usage scenarios based on your insights.


• Translate research findings into clear, actionable recommendations for product teams, design, marketing, and business stakeholders.


• Take an active role in stakeholder management: present results, facilitate workshops, and bring the research perspective into decision-making processes.


• Collaborate closely with product management, UX/UI design, marketing, and sales to shape holistic, user-centered solutions.

] } ;

{ following_qualifications_would_be_in_line_with_our_desired_profile_for_this_position: [

• Experience & Ownership: You have extensive experience in UX/CX Research, User Research, or Customer Insights with full end-to-end responsibility for projects — from planning to execution and presentation.


• Methods & Data: Your are confident in a broad range of qualitative and quantitative methods; skilled at combining data, identifying patterns, and deriving actionable insights.


• Outcome Focus: You ensure research drives impact, from translating insights into clear recommendations to supporting implementation and measuring results.


• B2B Expertise: You have a proven track record in B2B research, ideally in financial services or other complex industries.


• Product Development: You are familiar with the full product lifecycle, from early concepts to prototypes, collaborating closely across teams.


• Communication & Stakeholders: You have excellent skills in presenting, facilitating workshops, and aligning diverse stakeholders in both German and English.


• You are passionate about your work, but also know how to enjoy your free time!

] } ;