CX/UX Researcher (m/f/d) - Hybrid

Shaping the Future Today - with Wolters Kluwer

For over 180 years, Wolters Kluwer has helped professionals and organizations work smarter and make better decisions. With 20,000+ colleagues worldwide, we’re a global, technology driven company delivering expert information, software, and services. 

We succeed by combining deep domain expertise with innovation and a strong sense of ownership. Our teams help customers navigate complex legal, regulatory, and compliance challenges today, and as the world changes. 

Legal & Regulatory (L&R)

The Legal & Regulatory team within Wolters Kluwer Germany is looking for a UX Researcher (Medior) (m/f/d) who is curious, proactive, and motivated to shape products that legal professionals rely on every day. You’ll work at the heart of an organization that is strongly investing in AI driven solutions for the legal market, helping legal professionals do their work better with modern technology. Expect a fast moving environment with plenty of innovation, experimentation, and opportunities to make real impact. 

About the role

You’ll join a growing UX team (UX Designers and a UX Research Lead) and partner closely with Product Management, Engineering, Data, and business stakeholders to frame problems, run studies, and drive decisions with evidence. You’ll also become part of a large, international community of UX professionals across Wolters Kluwer—a close knit, supportive group that actively shares knowledge, learns together, and helps each other grow. Strong collaboration and a genuine sense of team are core to how we work. 

We’re looking for someone who: 

• Is naturally inquisitive and enjoys untangling complex, ambiguous problems 

• Takes ownership, collaborates easily, and communicates clearly with cross functional partners 

• Is excited about how AI can create customer value, and how it can responsibly accelerate the research practice 

• Thinks beyond execution by helping teams connect insights to options, tradeoffs, and product decisions 

You’ll contribute research across the product lifecycle, from early discovery to evaluation, helping teams understand user needs, reduce risk, and translate insights into measurable product outcomes. 

Key Responsibilities

• Partner with product teams to define research goals, scope, and success criteria, helping teams reduce key product risks around value, usability, feasibility, and viability ​

• Plan and conduct just enough research across the product lifecycle (e.g., interviews, usability tests, surveys) to answer the most relevant questions and inform decisions efficiently 

• Analyze and synthesize qualitative and quantitative data into clear themes, insights, and implications—connecting user needs, product constraints, and business context 

• Create high quality research assets (discussion guides, surveys, consent scripts, readouts) and continuously improve shared templates and ways of working 

• Facilitate research readouts and collaborative workshops to align teams on what was learned, what it means, and how it should influence product decisions 

• Support prioritization of the research roadmap by balancing customer impact, technical feasibility, and commercial considerations 

• Maintain and actively curate a central research repository (e.g., Dovetail), making insights, evidence, and learnings easy to find, reuse, and build upon 

• Conduct competitive research and benchmarking to inform product strategy, positioning, and market fit 

• Contribute to and help keep key UX artifacts current, such as personas, journey maps, and problem statements 

Other qualifications (preferred) 

• Experience conducting UX research that informs product strategy in a technology context 

• Experience with product analytics tools (e.g., Pendo or similar) 

• Experience in B2B and/or enterprise software environments 

• Experience with research repository tools (e.g., Dovetail or similar) 

• A university level degree in a relevant field such as Human Computer Interaction, Psychology, Social Sciences, Design, or a related discipline, or equivalent practical experience 

• Fluent understanding of German language is a must 

• Strong understanding of English language is a must 

Diversity matters 

Wolters Kluwer is committed to building an inclusive culture where diverse perspectives are valued and empowered. We believe diversity drives better outcomes for our people, our products, and our customers. 

We have been recognized as a European Diversity Leader by the Financial Times and as one of Forbes’ Best Employers for Diversity and Best Employers for Women in multiple years. Wolters Kluwer and all of its subsidiaries are Equal Opportunity / Affirmative Action employers. 

Our benefits

• Permanent employment from day one
• Remote work & flexibility: Work remotely up to 3 days per week (home office) with flexible working hours
• Work abroad flexibly: Work from anywhere within the EU for up to 20 days within a twelve-month period
• Rest & time off: 30 vacation days plus additional days off on Rose Monday, Christmas Eve, and New Year’s Eve
• Celebrate together: summer party with family & friends, Christmas party, and regular after-work events
• Make an impact: 1 additional paid day off per year for volunteering (Volunteer Day)
• Well equipped in your home office: budget for IT equipment (€300)
• Company pension scheme
• Support for development: E-learning via LinkedIn, online language training with goFluent, and other training and development opportunities
• Modern on-site working: attractive office in Hürth near Cologne with rooftop terrace, ergonomic workstations, e-charging stations with discounted electricity, and free fresh fruit, water, tea & coffee
• A great start: structured onboarding with a buddy program