Deputy Head of Crew Care (m/f/d)

As Deputy Head of Crew Care, you take an active role in managing the day-to-day operation within the department and supporting the Crew Care team in a dynamic 24/7 aviation environment.

Your mission is to help ensure that crew planning, daily flight operations and operational coordination run safely, efficiently and in full compliance with applicable flight duty and rest time regulations. You act as a reliable point of coordination between Crew Care, Flight Crews, Sales, Dispatch, and other relevant departments, taking ownership of operational topics and helping drive timely, practical decisions.

During irregular operations, last-minute changes or crew-related challenges, you play a key role in assessing the situation, and finding workable solutions. In doing so, you balance operational requirements, regulatory compliance, and crew welfare.

The role requires sound judgement, strong communication and a hands-on mindset. You are expected to support and guide the team, stay calm under pressure and take responsibility for keeping the operation moving when plans change.

At LUMINAIR, we recognize that satisfied team members are essential to delivering exceptional service to our clients and passengers. Our commitment is to foster a comfortable and fun working environment, which is why we offer

• A Dynamic Start-Up Environment: Be part of an innovative and growing company where your ideas are valued and you can make a real impact
• Personal Growth Opportunities: We foster professional development, giving you room to grow, learn, and shape your career path
• Performance-based Promotion Opportunities 
• Competitive Salary & Holiday Allowance 
• Desirable Benefits including airline staff travel, hotel discounts, WELLPASS and many more 
• Attractive Workplace: Enjoy a great team atmosphere and an attractive office location in the port of Hamburg, with stunning water views from the OCC

In addition, the whole founding team of LUMINAIR gained experience in an environment where an open ear = success. We vow to take feedback onboard, listen to good ideas and help your career to grow.