Desktop Support Engineer

We're Hiring: Desktop Support Engineer – GERMANY

About Excis

Excis is a global IT support leader driven by innovation and collaboration. We are looking for a detail‑oriented and customer‑focused Desktop Technician (Band 2) to join our Philippines team. In this role, you will provide day‑to‑day local and remote desktop support, troubleshoot hardware/software issues, and ensure timely resolution of tickets while maintaining Service Level Agreement (SLA) compliance.

Our Global Reach

• Supporting clients in 190+ countries
  




• Network of 6,000+ Engineers
  




• Trusted by 200+ Enterprise Clients
  

• Provide first/second level contact and problem resolution for customer issues.
  




• Respond to inbound calls, document troubleshooting steps, and resolve hardware, software, and application challenges.
  




• Work with third‑party vendors to remediate complex AV issues.
  




• Maintain accurate ticket updates for all reported incidents.
  




• Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, and other authorized applications.
  




• Provide basic support for Mac operating systems.
  




• Install, upgrade, support, and troubleshoot printers and computer hardware.
  




• Perform preventative maintenance and remedial repairs on desktops, laptops, printers, and peripherals.
  




• Use diagnostic tools to troubleshoot network connectivity and workstation issues.
  




• Support IT projects requiring flexibility and teamwork.
  




• Perform other duties as assigned.
  

Requirements

What you'll need?

• Bachelor’s Degree in Computer Science or related field (or equivalent).
  




• Certifications: CompTIA A+, Microsoft Certified Professional (MCP) or higher.
  




• Minimum of 18 months IT experience.
  




• Strong knowledge of Windows 7–10, Active Directory, Group Policy Objects (GPOs), MS Office 365, enterprise antivirus, and helpdesk ticketing systems.
  




• Experience with mobile device management (iOS/Android), enterprise encryption, and Windows PC/laptop management via Active Directory.
  




• Proven analytical, troubleshooting, and problem‑solving skills.
  




• Ability to multitask, prioritize effectively, and meet SLAs.
  




• Excellent communication, relationship‑building, and customer service skills.
  




• Adaptable and flexible in a fast‑changing environment.
  




• Willingness to work off‑hours and weekends when required.
  

Language Requirement

• English proficiency: C1
  

Benefits

Why Join Us?

Ready to excel in Desktop Support? Apply now and help drive IT support excellence with Excis in the Philippines!