Digital Data Analyst

How do customers discover our apps? Where do they engage, convert or drop off? And how can data help us create a better digital experience?

As our Digital Data Analyst, App Analytics, you will turn customer behaviour into insights that directly influence our mobile app experience and product roadmap. Working within our B2C Digital Experience team, you will analyse the full app customer journey across iOS and Android – from acquisition and onboarding to engagement, conversion and retention.

This is more than a reporting role. You will work hands-on with Google Analytics 4 (GA4), Firebase and SQL, partner closely with product managers and developers, and use data to answer real product questions and identify opportunities for improvement.

AI will also be an important part of how you work. We are looking for someone who already uses AI in a practical, hands-on way to make analytics faster and smarter – from automating repetitive tasks to accelerating analysis and exploring new ways of generating insights.

More about the role

• Analyse the end-to-end mobile app customer journey, including acquisition, onboarding, activation, engagement, conversion, retention, churn and reactivation


• Use GA4 and Firebase to analyse customer behaviour, events, funnels, screen flows, feature adoption and in-app drop-offs across iOS and Android


• Own and continuously improve app analytics tracking together with product managers and developers, ensuring new features are measurable from launch


• Use SQL and modern data platforms such as Databricks to explore large event datasets, identify behavioural patterns and turn data into actionable product insights


• Evaluate app releases, experiments, push notifications, deep links and new features, helping teams understand what drives customer engagement and business outcomes


• Apply AI and agentic AI tools in your daily analytics work to automate repetitive tasks, accelerate insight generation and develop smarter ways of solving data problems


• Build dashboards and self-service reporting while acting as a trusted analytics partner to product, marketing, engineering and market teams

More about you

• Bachelor’s degree in business, economics, statistics, mathematics, data analytics or a related field, combined with approximately 3–5 years of experience in digital, app or product analytics


• Strong hands-on experience with Google Analytics / GA4 and a solid understanding of event-based digital analytics, customer journeys, funnels and conversion analysis


• Hands-on experience with Firebase, ideally within a mobile app analytics and tracking environment


• Strong SQL skills and the ability to independently query, analyse and interpret large digital or behavioural datasets


• Practical professional experience using AI tools in analytics workflows, ideally including AI agents, automation or AI-assisted analysis rather than only chat-based AI tools


• Strong analytical and communication skills, with the ability to turn complex data into clear insights and recommendations for both technical and non-technical stakeholders


• Experience with Python, Databricks, Power BI or similar technologies is an advantage; experience with app attribution, experimentation or mobile measurement platforms is an additional plus

Fluent English skills, a collaborative mindset and the ability to independently drive topics forward complete your profile.

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.