Director, Account Management (m/f/d)

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

What You’ll Be Part Of

As Director Account Management, you will lead a team of high performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to overall Harman customer business strategy and maintain high-level customer relationships with insights into customer’s product / platform roadmap.

 
Your Team

This position leads a team of Account Managers supporting all Strategic Business Units (SBU) projects and Harman automotive products for your customer.

How You’ll Make An Impact 

• Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects
• Oversee commercial and legal agreements and customer negotiations for awarded business
• Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed
• Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs
• Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio
• Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state
• Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.

What Makes You A Strong Fit 

• Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management
• 10+ years of related sales experience with at least 5 years in Automotive
• 5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships
• Must have a thorough understanding of Automotive OEM’s organization and processes
• Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs
• Basic technical understanding of Automotive HW and SW systems
• We see AI as an important part of how work gets done. While tools may vary, a baseline familiarity with using AI to support efficiency, problem-solving, and quality is expected.

Bonus Points if You Have  

• Master’s degree in Engineering or Business Management
• Experience working with the applicable customer/OEM
• Experience of working with Automotive ecosystem including different Tier levels and 3rd party suppliers
• Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS

What Makes You Eligible

• Be willing to travel up to 30%, domestic and international travel

What We Offer

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week. 
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Attractive salary package
• An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.