Director of Engineering - Guest Experience (m/f/d)

We’re looking for a Director of Engineering to join our Guest Experience team, to lead a critical part of our engineering organisation at a pivotal moment for Mews. 

This is a senior leadership role for someone who can combine technical depth, organisational leadership, and strong product instincts. You’ll help shape the next chapter of our Front of House department, as we work toward a future where Mews recognises guests at scale, delivers personalised experiences across the journey, empowers staff with automation and next-best actions, and becomes the CRM of hospitality.

What You’ll Do

• Lead and grow engineering teams through managers and senior individual contributors, creating clarity, accountability, and a high-performance culture.


• Partner closely with Product, Design, Data, and other engineering leaders to turn strategy into execution across a complex, cross-product area.


• Set engineering direction that balances speed, quality, and long-term scalability.


• Raise the bar on engineering excellence, operational health, and delivery rigour in an environment where Front of House has made quality, proactive monitoring, and stronger governance a clear priority.


• Help teams ship the capabilities that matter most to our strategy, including areas such as guest recognition, personalised experiences, automation, role-aware workflows, and connected guest journeys.


• Drive strong cross-tribe and cross-division collaboration, especially where ecosystem value depends on shared capabilities across Front of House, Back of House, Platform, and Fintech.


• Coach leaders to make sound decisions, reduce unnecessary complexity, and build teams that can move fast without collapsing under scale or operational pressure.

What Success Looks Like

Success in this role means building an engineering organisation that can deliver against the core outcomes Front of House is aiming for:

• Increasing the share of the guest journey powered by Mews


• Improving Guest Lifetime Value


• Reducing Time to Serve for staff and guests

It also means helping teams translate strategy into measurable outcomes, with clearer metrics, better prioritisation, and stronger links between engineering delivery and business impact.

What We’re Looking For

• Significant experience leading engineering organisations in a modern B2B SaaS, platform, or product company.


• A track record of leading through scale, ambiguity, and change.


• Strong technical judgment with the ability to guide architecture, quality, and execution without needing to be the person writing all the code.


• Experience building healthy organisations through other leaders, including coaching engineering managers and senior engineers.


• The ability to partner deeply with Product and Design and to lead in a model where business context, user value, and engineering execution are tightly connected.


• A bias for clarity, pragmatism, and high standards.


• Confidence making hard trade-offs: knowing when to simplify, when to invest, and how to keep teams focused on the most important outcomes.

Why This Role Matters

Guest Experience is central to Mews’ ambition to help hotels drive both guest delight and commercial performance. The long-term strategy is clear: recognise guests earlier, personalise experiences more effectively, automate the right workflows, and give staff the tools to act with confidence in real time.

This role is an opportunity to lead at that intersection of technology, customer experience, and commercial impact — and to shape the engineering organisation that brings that vision to life.

If you’re an engineering leader who thrives in complex product environments, knows how to scale both systems and people, and wants to help redefine what great hospitality software looks like, we’d love to talk.