Dutch Speaking Professional Collections Retail BeNeLux (d/f/m/x)

Tätigkeitsbereich:Finanzen / ControllingFachabteilung:SC Collections Retail BeNeLuxGesellschaft:Mercedes-Benz Bank Service Center GmbHStandort:Mercedes-Benz Bank Service Center GmbH, BerlinStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MERQJArbeitszeit:Vollzeit (teilzeitgeeignet) Join usAufgaben

We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness, and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing, and insurance products: competent, fast, and flexible!

An international team of over people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!

Collections is a vital part of our overall leasing and financing operation. By driving down unpaid invoices at an early stage by opening up a direct dialogue with our customers for finding sustainable solutions, we can allow them to minimize the financial consequences of their delinquencies and ultimately, to keep their vehicles on the road. To establish and maintain such a direct dialogue and to subsequently find and offer the most optimal sustainable solutions requires great skill. By that, collections is an ideal growth path for those already excelling in a customer service environment and having a strong drive to further improve their conversation and negotiation skills.

Within a team of passionate, talented, and driven professionals, you take on the challenge to deal with customers being delinquent on their lease(s) in the most optimal and sustainable fashion. Together with your colleagues, you organize every day in a highly self-sufficient way. We frequently realign between the priorities and needs that appear during the week. As we are a multinational and multilingual team, our team language is English.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us, so you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models, and days of vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building, and a fleet of vehicles for private use. You will find further information about our house and its benefits under: .

Your tasks will be:

Responsible for retail areas

Reaching out to delinquent customers using telephone and email. Negotiate with customers to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements

Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach. Use negotiation tools to determine a customer's reason for delinquency. Provide proactive thinking to utilize the internal "tool kit" to assist customers in determining the proper solution

Conduct extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached

Designate and optimize conversation strategies to identify and cope with different customer attitudes

Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations

Cooperate and liaise with colleagues of different departments based in Brussels, Luxembourg, and Utrecht on individual matters such as customer complaints, correction of invoices, etc.

Provide support to collections third parties based in Belgium, Luxembourg, and the Netherlands

Qualifikationen

What you bring to the table:

More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself

(Bank-) Commercial education, additional qualification desirable

Knowledge of Collections will be considered as a plus

Fluent in Dutch or French

English at advanced level

Soft skills:

Driven to win

Driven to continuously improve

Perseverance

Negotiation and communication skills

Assertiveness

Excellent teamwork skills

Reliable and self-reliant way of working

Additional information: 

It is a permanent position.

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

BenefitsEssens­zulagenBetrieb­liche Alters­ver­sorgungHybrides Arbeiten möglichGesund­heits­maß­nahmenMit­arbeiter­rabatte möglichFlexible Arbeits­zeit möglichMit­arbeiter EventsCoachingBetriebs­arztBarriere­frei­heitGute An­bindungPark­platz

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