The E-Learning Operations Officer supports the delivery of EIT Health's digital learning portfolio by contributing to project delivery, building and maintaining Moodle courses, conducting quality assurance, and providing learner support. The role works closely with Programme and Project Managers, SMEs, consortium partners, and the Digital Learning Team to ensure a high-quality learner experience and reports to the Learning Quality & Accreditation Manager.
Learning Operations
- Support the day-to-day delivery of learning projects in line with the Digital Learning Team (DLT) guidelines and standards.
- Provide guidance to Programme and Project Managers on the application of DLT templates, processes, and tools (e.g. project trackers and documentation).
- Coordinate activities with internal and external stakeholders as required to support learning delivery.
- Build and configure Moodle courses using established DLT templates and standards.
- Drive content assembly, screen development, and course updates based on approved course storyboards and materials.
- Manage course assets, assessments, certificates, and learner pathways.
- Conduct course testing and pre-launch quality reviews against established DLT standards and guidelines.
- Review learner-facing content, communications, and activities against established instructional design, visual consistency, accessibility, and usability standards.
- Review multimedia assets and coordinate issue resolution.
- Provide first-line Moodle administration and learner support.
- Support learner enrolments, completion tracking, and certificate management.
- Monitor and escalate platform issues as required.
- Support the enhancement of Moodle templates, DLT processes, and learner experience.
- Identify recurring operational issues and suggest opportunities for process improvement.
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