Enterprise Account Manager

ABOUT TALON.ONE:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

We are looking for a strategic and consultative  Enterprise Account Manager to join our Global Account Management team. In this role, you will be the commercial owner and trusted advisor for a portfolio of our corporate and enterprise accounts across EMEA. Your mission is to bridge the gap between customer goals and our platform’s capabilities, driving retention, high-level satisfaction, and revenue expansion.

ABOUT THE TEAM:

The Global Account Management team is the engine behind Talon.One’s international growth. We focus on the retention and commercial expansion of our enterprise customers. Reporting to the Director of Strategic Account Management, you will join a high-caliber team of Account Directors and Managers across EMEA and AMER. We act as internal champions—building influential C-suite relationships and collaborating with Product, Engineering, and Customer Success to ensure our clients win.

This is a full-time role based in Berlin, Germany.

This role also requires travel, estimated at 25–40% of the time to meet key clients in-region, across Germany & France.

ONCE YOU ARE HERE YOU WILL:

• Lead the full commercial lifecycle for your portfolio, including accurate revenue forecasting, renewal negotiations, and hitting expansion targets (upsell/cross-sell)


• Identify and execute opportunities for new use cases, product modules, and geographic expansion within matrixed enterprise organizations.


• Build and maintain "Trusted Advisor" status with VP and C-level stakeholders, aligning Talon.One’s technical architecture with their overarching business KPIs


• Orchestrate internal teams (Customer Success, Solution Engineering, and Product) to ensure a unified strategy for account health and product adoption


• Partner with solution and technology providers to strengthen Talon.One’s value proposition within the client’s broader tech stack

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 5+ years in Enterprise Account Management or Strategic Sales within the B2B SaaS space, specifically focused on post-signature growth


• Proven track record of navigating large, global organizations with complex procurement cycles and multiple business units


• A history of consistently meeting or exceeding expansion and retention quotas.


• Professional fluency in English is required. Strong preference for German or French language skills to support key markets.


• An entrepreneurial, problem-solving spirit. You are as comfortable discussing high-level strategy as you are diving into the details of a product demo


• Degree in Business, Marketing, or Technology preferred (or equivalent professional experience).

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills


• 30 days of annual leave, plus extra paid days for your birthday and moving day


• Home office setup budget, a monthly home office allowance


• Freedom to work from abroad for up to 90 days worldwide!


• Mental health support with nilo.health and a discounted Urban Sports Club membership


• 20% company subsidy on your pension contributions


• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome