FAE - Field Application Engineer (m/f/d)

As a FARO CREAFORM Application Engineer in Automated Quality Control (A-QC), you will turn complex inspection challenges into robust robotic 3D scanning solutions—supporting customers and internal teams worldwide. You will lead technical execution from concept to on-site commissioning, ensuring performance, quality, and on-time delivery while maximizing customer satisfaction.

You will collaborate daily with Sales, After-Sales Service, and Creaform’s metrology experts, and partner with the A-QC Operations Manager on strategic initiatives such as knowledge development, process deployment, and continuous improvement. This role is ideal for someone who enjoys hands-on robotics, metrology, customer-facing problem solving, and contributing to next-generation inspection products.

Responsibilities:

• Deliver A‑QC service projects end‑to‑end: develop and optimize robot trajectories, build inspection programs, and support the design and integration of 3D‑scan-ready inspection fixtures;


• Commission and integrate Creaform robotic inspection cells at customer sites; program robots, perform mechanical assembly, and coordinate third‑party providers when required;


• Execute validation and acceptance tests after installation, troubleshoot issues, and fine‑tune system performance to meet specifications;


• Support the sales team with simulations, technical risk assessment, solution definition, customer demonstrations, and technical validations;


• Train customers and internal teams on automation products, 3D scanning workflows, and related software—sharing best practices and enabling autonomy;


• Represent Creaform as a technical expert at trade shows, product launches, and customer events (presentations, live demos, and technical Q&A);


• Support the robotic application after‑sales service team (remote or on‑site) by diagnosing issues, proposing corrective actions, and accelerating time‑to‑resolution;


• Contribute to new product and feature development by bringing field feedback, validating concepts, and participating in testing and release activities;


• Create, update, and review technical documentation (procedures, application notes, and training material) to standardize best practices;


• Design and facilitate hands‑on technical workshops during internal training events to accelerate skills development across the organization

Requirements: 

• Bachelor’s degree in mechanical engineering, automation, robotics, metrology, or a related field (or equivalent hands-on experience);


• Experience (professional or project-based) with industrial robotics, automation, or motion programming is an asset;


• Knowledge of metrology, 3D scanning, or inspection workflows (e.g., point clouds, GD&T, inspection reports) is an asset;


• German proficiency at CEFR C2 / native-level (written and spoken);


• Fluent in customer-facing situations in German and English: leading technical discussions, delivering demos, and writing clear technical documentation;


• Willingness to travel internationally (approximately 50%), including customer sites and internal events;

Required profile: 

• Customer-oriented and collaborative—able to build trust with engineers, production teams, and suppliers;


• Strong analytical and problem-solving skills—comfortable diagnosing root causes in robotics, software, and measurement results;


• Autonomous and resourceful—takes ownership, learns quickly, and knows when to escalate and align;


• Organized and pragmatic—able to manage multiple projects, priorities, and stakeholders in parallel;


• Adaptable in complex or ambiguous situations—communicates clearly, align expectations, and keeps projects moving forward;