(Field) Service Engineer [m/f/d]

With immediate effect, we are looking to hire a full-time (Field) Service Engineer [m/f/d]. You will become a member of the Field Service team, servicing our Molecular Cartography™ platforms at Resolve’s Labs as well as customer sites.  

This is a role based out the company’s headquarters of Monheim, Germany office but will need to effectively work globally. This role reports to the Head of Operations. 

Your Responsibilities:

• Troubleshoot, repair, and perform maintenance on our Molecular Cartography™ platforms. 
• Installation and relocations of our Molecular Cartography ™ platforms. 
•  Document activities, create service reports as required. 
• Coordinate service activities with site personnel, as needed. 
• Provide technical remote and phone support to customers. 
• Train others to perform servicing activities on our Molecular Cartography ™ platforms. 
• Generate service instruction documentation. 
• Propose design changes to improve reliability, serviceability, and the customer experience. 
• Follow all safety policies and procedures. 

• Bachelor’s degree in an engineering/science field or equivalent experience. 
• Experience of servicing electro-mechanical products, medical devices preferred. 
• Exceptional customer service skills and professionalism. 
• Ability to troubleshoot and solve malfunctions in complex electromechanical systems. 
• Excellent organizational, time management, written and verbal communication skills. 
• Proficient in Microsoft Office products (Word, Excel, Outlook). 
• Detail-oriented. 
• Ability to follow procedures without deviations. 
• Ability to lift and carry items weighing up to 50 lbs (approx. 23 kg).
• Willingness to up to 50% travel. 

This is the perfect opportunity to become a part of a highly motivated, agile, and international team in an attractive work environment with excellent career opportunities and flat hierarchies. We provide space for creativity and flexible working hours and look forward for new members to join us on an exciting journey into a new field of biotechnology.

Join our dynamic scale-up where the challenges are as vast as the opportunities. Experience unparalleled personal growth as you navigate through a fast-paced environment that encourages continuous learning. Here, mistakes are not setbacks but steppingstones, and courage is celebrated. Take ownership, learn from every experience, and see the direct impact of your efforts daily. Build your career on a foundation of trust and be part of a team that is shaping the future. Welcome to our scale-up journey, where your professional and personal development knows no bounds and contributes to groundbreaking innovations that have a tangible impact on human and general health, making a difference in people's lives every day.