Field Service Representative

We are:
Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can We’ll give you numerous opportunities from informal training sessions to courses and certifications to keep your tech smarts sharp.

You are:
A motivated, inquisitive professional. You thrive in a collaborative, creative, and productive team environment.  You have top-notch communication skills and you’re in your element managing projects and juggling priorities in a fast-paced setting where results are everything.
 
The work:

Work onsite 5 days a week in Wiesbaden Germany, co-located with the end users. Provide onsite training support of program to client staff.  Coordinate with Help Desk, Cloud, Development, and Data Engineering Teams to report, document, and resolve any issues. Coordinate with client coordination members regarding deployments, site visits, trainings and exercises. Work with end users to incorporate program into operations as applicable.

Here's What You Need:

• 2+ years of experience supporting DoD medical planning and execution (Preferred: Knowledge of DoD medical systems such as TRAC2ES, TMDS, JMAR, CAREPOINT).


• Experience working with a Common Operating Picture (COP) and creating solutions for information gaps.


• Experience in troubleshooting data inconsistencies.


• Willing to travel up to 25%


• Must be a US Citizen with and Active Secret Clearance

Bonus Points If You Have:

• Comfortable with collaboration, open communication and reaching across functional borders.


• Collect customer requirements and train users.


• Desire to learn new technologies to share and build knowledge with the teams.