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Welcome to your new role, as our next Field Service Technician (FST)! This role is centered in the Northern realm of Germany, so you would be Home-Office based!
You will have a wide array of responsibilities, such as:
- Interface between our customers and Sungrow
- Take ownership of dispatched customer issues.
- Provide service and customer support during field visits or dispatches.
- Run diagnosis on errors or technical problems.
- Deliver support and contribute service solutions for our customers.
- Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
- Support the Project Management during commissioning and site acceptance services.
- Follow operational procedures, processes and practices as defined, documented and consistently applied.
- Follow the applicable health and Safety instructions and regulations.
- Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
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