Founding Customer Operations Manager (m/f/d)

Wring has grown from 0 to 1M revenue in a span of 8 months and is expanding rapidly. We help companies save on cloud cost - for free. The offer is easy to say yes to; our job is to make sure the value lands fast.

You own everything that happens after a customer says "yes, onboard us." You're the person who turns a new customer into a promoter: savings realized, and happy enough to send us their network.

Tasks

You’ll deal with technical topics and will be the direct line for founders, CTOs, and DevOps leads at some of the fastest-growing startups in Europe and the US. You may be unfamiliar with some technical terms below, that’s fine, as long as they don’t scare you.
**
What You'll Do**

• Own the customer post-handoff: onboarding, credits applications, and the first realized savings. You're their main point of contact.
• Drive time-to-savings: We are measured by the savings we deliver to our clients. Post close you own the whole process of handling stakeholders and communicating savings opportunities with the client.
• Manage the stakeholders per account: Coordinate between the customer, AWS, and our distribution partners. Track timelines, and escalate when something stalls.
• Turn satisfied customers into advocates: Referrals and recognizable logos compound; you're the one who earns them by delivering well, then asking.
• Build the playbook: what's working, what customers keep asking for, and what the platform is missing. You help Wring grow.

Requirements

What You'll Need

• Strong written and verbal communication: you can hold a technical conversation with a CTO and a commercial one with a founder, often in the same call.
• You have technical experience and pick up technical concepts quickly.
• An ownership mindset, you treat a customer’s value as your problem to solve.
• Highly organized; you can run many accounts and timelines in parallel without dropping things.
• Comfortable in an early-stage environment with little process, you build the playbook as you go.

Nice to have:

• Comfortable with AWS billing and cloud-cost mechanics
• Additional European languages.

Benefits

What’s in it for you:

• Trajectory: one of the first hires at a company that went from €0 to €1M in 8 months
• Ownership: you have impact in creating the playbook, the metrics, the systems.
• Company off/on-sites: regular travels to European hotspots
• OTE €50K - 80K - base plus variable based on performance and experience.
• Remote within Europe - willing to travel, and possible relocation in the future.
• We’re a remote company but value in-person work. You’re available to travel to collaborate with the team every 1-2 months. We're open to establishing offices in major cities as we grow.

Wring helps startups save on cloud - for free. There are many ways to save on cloud, and we help the user navigate them: we find incentive programs a company can't access on their own, help them make smart commitments, and have tooling to advise on infrastructure. We pass 100% of the value straight through to the customer, and make our money on the backend as an AWS channel partner. No fee, no cut, no code changes.