Freelance IT Support Technician L1 & L2 (m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

• Provide onsite technical support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
• Manage user accounts, permissions, and access in Active Directory
• Respond to service desk tickets and ensure timely resolution within SLAs
• Support meeting room technology and AV equipment
• Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
• Document incidents, solutions, and procedures

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Incident and request processing (ITIL – ticket tracking)
• IT Support experience in a large enterprise environment (+ 400 users)
• At least 1 years of onsite support and customer care is required
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
• Motivation and real desire to improve and learn
• Organized, able to work independently, pragmatic, and hands-on approach
• Spoken languages: German (Native) AND English (fluent), French is a plus

All our positions are open to both women and men and are, of course, open to people with disabilities.