Freelance Partner Engagement Specialist (Berlin/Remote)

About GetYourGuide

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About the role

Contract period: Start ASAP — end of 2026

Focus: Handle partner contacts efficiently and with high quality while providing a consistent partner experience.

GetYourGuide partners rely on fast, clear, and correct support. We’re looking for a freelancer who can take ownership of day-to-day partner requests, solve issues end-to-end, and keep communication tight, friendly, and professional.

You will:

As our Freelance Partner Engagement Specialist, you will focus on operational partner support and account handling:

• Manage partner contacts end-to-end: Respond to inbound partner requests via email, clarify needs, and drive cases to resolution.


• Deliver high-quality outcomes efficiently: Provide accurate answers, strong follow-ups, and clear next steps—without unnecessary back-and-forth.


• Spot patterns and propose improvements: Flag recurring issues and friction points, and suggest practical fixes.

What “good” looks like

• Partners get fast first responses and clear resolutions


• Cases are handled with consistent logic and excellent documentation


• Escalations are well-scoped (right details, right owner, right urgency)


• Communication is simple, polite, and confident


• Improvement ideas are shared

Who you are:

• Strong operational support experience, ideally in B2B, marketplaces, travel, or customer service operations


• Confidence handling a high volume of partner messages while keeping quality high


• Clear, structured written communication (you can explain complex topics simply)


• Comfortable working with customer service tools


• Ability to work independently


• English fluency (written and spoken)

We look forward to hearing from you

• Contract duration: Through end of 2026


• Location: Berlin preferred; remote possible within the CET timezone


• Time commitment: Flexible, to be agreed (e.g., part-time or full-time coverage windows)

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.

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