Front Office Agent (m/w/d)

The Hampton by Hilton Freiburg is a hotel with 175 rooms, bar and breakfast area and a fitness center. The hotel's location in the urban Güterbahnhof district is ideal for business and leisure travelers. Freiburg's main train station is just 2.7 km away, and the university is only 2.2 km away. The exhibition center of the city of Freiburg, with interesting trade fairs and events, is within walking distance. We offer our guests free breakfast as well as free WiFi. Furthermore, the hotel has 45 underground parking spaces, a 24/7 HUB bar with snack area and a round-the-clock fitness area.
Become part of our community!Ensure the smooth operation of the front office in accordance with Hilton Worldwide standards as well as house standards. 
This includes:

• Greeting and checking in guests as well as assisting with group travel arrangements.
• Check-out departing guests using the hotel's proprietary system
• Serve as a key contact person for guests and respond efficiently to inquiries and complaints
• Be constantly informed of all hotel products, services, rates and special promotions, as well as current VIPs and special events
• Maximize revenue through upselling and marketing programs
• General telephone duties as well as taking reservations
• Professional demeanor, especially with regard to hospitality and guest services
• and adherence to Hilton standards
• Responsible handling of incoming payments

We are primarily interested in your personality, and we will be happy to teach you any knowledge or skills that you may still be lacking. Be creative in your application or take a "classic" approach - in any case, we look forward to meeting you.
 

• positive attitude and very good communication skills
• high commitment to customer service
• well-groomed appearance
• independent work and teamwork
• very good communication skills, confident, professional attitude
• high degree of self-organization and commitment
• initiative, ability to bring in and implement new ideas convincingly

• The flair of the international Hilton Worldwide hotels in a friendly team
• Excellent training and development opportunities
• 25 days vacation
• Employee catering 
• Professional clothing is provided and cleaned by the hotel
• Flexible work schedule
• Worldwide accommodation in Hilton hotels at very attractive employee rates 
• We enable you to gain international experience by means of transfers