Front Office Agent (m/w/d)

The Hampton by Hilton Berlin City Center Alexanderplatz opened in May 2017 as the chain's largest property worldwide. As a member of the Hilton Worldwide brand portfolio, we represent not only the Hilton brand, but also its global standards. As a dynamic and individual team, we care about our guests and staff. Located in the center of Berlin, overlooking the famous TV Tower, we are an optimal starting point for business travelers as well as tourists.
Become part of our community!Ensure the smooth operation of the front office in accordance with Hilton Worldwide standards as well as house standards. 
This includes:

• Greeting and checking in guests as well as assisting with group travel arrangements.
• Check-out departing guests using the hotel's proprietary system
• Serve as a key contact person for guests and respond efficiently to inquiries and complaints
• Be constantly informed of all hotel products, services, rates and special promotions, as well as current VIPs and special events
• Maximize revenue through upselling and marketing programs
• General telephone duties as well as taking reservations
• Professional demeanor, especially with regard to hospitality and guest services
• and adherence to Hilton standards
• Responsible handling of incoming payments

We are primarily interested in your personality, and we will be happy to teach you any knowledge or skills that you may still be lacking. Be creative in your application or take a "classic" approach - in any case, we look forward to meeting you.
 

• positive attitude and very good communication skills
• high commitment to customer service
• well-groomed appearance
• independent work and teamwork
• very good communication skills, confident, professional attitude
• high degree of self-organization and commitment
• initiative, ability to bring in and implement new ideas convincingly

• The flair of the international Hilton Worldwide hotels in a friendly team
• Excellent training and development opportunities
• 25 days vacation
• Employee catering 
• Professional clothing is provided and cleaned by the hotel
• Flexible work schedule
• Worldwide accommodation in Hilton hotels at very attractive employee rates 
• We enable you to gain international experience by means of transfers