German Customer Experience Specialist

Customer Experience Specialist German Speaker

Location: On-site in Sofia, Bulgaria
Languages Required: German (C2) & English (B2)
Start Date: Ongoing | Full-time, permanent

About the Role

Are you fluent in German and ready for a fresh opportunity in one of Europe's most vibrant cities? We are looking for enthusiastic and dedicated individuals to join our team in Sofia, Bulgaria, as Customer Experience Specialists. This is an exciting on-site role supporting global clients, with full training, competitive salary, and a relocation package to help you settle in smoothly.

Your Responsibilities

• Deliver excellent customer support via phone, email, or chat

• Resolve product or service issues and guide with empathy and accuracy

• Document customer interactions in internal systems

• Collaborate with team members and internal departments to ensure issue resolution
• Maintain a high standard of professionalism, service, and communication

What We are Looking For

• Fluency in German (C2) and proficient English (B2)

• EU citizenship or a valid Bulgarian work permit

• High school diploma (minimum required)

• Strong problem-solving and communication skills

• Ability to work on-site and contribute to a team-focused environment

Salary & Benefits

• Monthly gross salary: 1,890€ to 2,045€ (based on project)

• Monthly transport/internet allowance: 25€ (net, in addition to base salary)

Relocation Package

• 10 nights in a hotel in Sofia city center with breakfast included

• Travel reimbursement up to 250 € after completing 6 months of employment

Employee Benefits

• Health and dental insurance

• Life insurance

• Multisport Card (co-financed by the employer)

• Bonus of 255 € for life milestones (marriage, child birth/adoption, graduation)

• Discounts on a variety of products and services

Why Sofia?

Sofia offers a blend of rich history, affordable living, and a growing international community. From mountain hikes to thriving cafés and coworking spaces,  it's a perfect place to balance life and career.

Interested?
Apply today to take your next career step in an international, people-first company and start your new chapter in Sofia!