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German Speaking Customer Service Agent For Booking.com - Remote In Greece

icon briefcase Auftragstyp : Vollzeit
icon remote-alt Remote / Arbeiten von zu Hause aus

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Arbeitsbeschreibung - German Speaking Customer Service Agent For Booking.com - Remote In Greece

Mercier Consultancy MD is excited to bring forth an exceptional opportunity for a German Speaking Customer Service Agent to join Booking.com, with the convenience of working remotely from Greece. In this vital role, you will provide outstanding service to German-speaking customers, ensuring they have an exceptional experience while booking their travel accommodations.


Responsibilities

  • Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, travel information, and services offered by Booking.com.
  • Resolve customer issues and complaints in a timely manner, maintaining high standards of customer satisfaction.
  • Provide detailed information about accommodations, booking processes, and policies while showcasing professionalism.
  • Document customer interactions accurately in the CRM system to facilitate seamless communication and follow-up.
  • Collaborate with team members to deliver consistent and quality service to all customers.
  • Keep abreast of updates to services, promotions, and travel industry trends to offer informed assistance.
  • Fluency in German (both written and spoken); proficiency in English is highly desirable.
  • Previous experience in customer service, particularly in the travel or hospitality industry, is a plus.
  • Strong communication and interpersonal skills, with a focus on customer satisfaction.
  • Adept at problem-solving and resolving customer issues with empathy and efficiency.
  • Familiarity with CRM systems and standard office software.
  • Self-motivated and comfortable working in a remote environment with minimal supervision.
  • Passion for travel and a commitment to enhancing the customer experience.
  1. Competitive Monthly
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...
Original job German Speaking Customer Service Agent For Booking.com - Remote In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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