German speaking Customer Service Representative in Lisbon!

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider in Portugal!

Description:
Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. You'll serve as a consultant to our customers, offering prompt and tailor-suited solutions to questions and issues.

Key Responsibilities:

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e-commerce reviews)channels.
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests , document relevant case information.

What You Need:

• Native level of German (C1-C2 level)
• Fluency in English (at least B2 level)
• Outstanding communication skills
• Good typing and computer skills (MS Office applications)
• Ability to explain complex concepts clearly
• Organizational, decision-making, and analytical skills
• Team player with a positive attitude
• High school diploma or equivalent
• Previous experience in customer service is an advantage, but not required
• Availability to work on rotational shifts

What You Can Expect from Us:

• Full-time role, hybrid or online if not in Sofia
• Competitive salary.
• Comprehensive initial training and onboarding (fully paid).
• Professional Development and Career Navigation programs to support your career growth.
• Possibility to work remotely.
• Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance!