German User Support Coordinator| Remote in Greece

We are looking for a bilingual customer advisor (German + English) to join our team remotely in Greece. Start date: as soon as possible.

Your role as a bilingual customer advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers

• Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database

• Ensure client complaints are dealt with and logged in line with the company’s complaint escalation policy

• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately

• Troubleshoot using open questions, support documents, and system training

• Offer recommendations to common problems or frequently asked questions

Working hours:

• Monday to Friday: 10:00 am – 6:30 pm (Greek time)

• Saturday and Sunday: 11:00 am – 7:30 pm (Greek time)

• 40 hours per week (8 hours per day, 5 days a week)

Please note: remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted.

Requirements:

• High school diploma or higher

• Native or fluent German speaker

• Good level of English (C1 minimum)

• Strong problem-solving and troubleshooting skills

• Customer-oriented mindset

Benefits:

• Relocation package (for candidates moving to Greece):

  • Accommodation in a hotel close to the office for the first 3 weeks

  • €300 accommodation support with the first salary payment

• Performance bonus

• 25 days of annual leave

If you are interested and meet the requirements, apply now and become part of a dynamic international team!