German-speaking Client Support Specialist in Sofia

Are you ready to elevate your career with a global leader in technology and customer service? We partner with some of the world’s most recognizable brands, delivering innovative solutions and top-tier customer experiences. With a presence in over 70 countries, we are at the forefront of the industry, known for our commitment to quality and innovation.

Why Choose Sofia? Sofia, Bulgaria’s lively capital, offers an excellent balance between affordability and a high standard of living. Compared to other European cities, Sofia’s cost of living is lower, allowing you to enjoy a comfortable lifestyle while benefiting from a competitive salary. The city boasts a rich cultural heritage, a thriving social scene, and a welcoming environment, making it a fantastic place to work and live.

About the Role: In this role as a Customer Care Assistant, you’ll be responsible for providing outstanding support to customers in the entertainment sector. Your work will primarily involve handling customer inquiries through chat and email, with only a small portion of your time (5-10%) dedicated to phone calls. You’ll be a vital link between the brand and its customers, ensuring a seamless and positive customer experience.

Requirements:

• Fluency in German (both written and spoken)
• Proficient in English (both written and spoken)
• Strong communication skills, with an interest in sports
• Well-organized with strong decision-making and problem-solving abilities
• Competent in typing and computer applications (particularly MS Office)
• A positive team player with a proactive approach
• Eligibility to work in Bulgaria: Must be an EU citizen or hold a Bulgarian Residence Card (Visa support is not provided for non-EU citizens)
• High school diploma (Previous customer service experience is a plus but not necessary)

What We Offer:

• Competitive salary
• Flexible working hours: Available Monday to Sunday, with shifts from 10 am to 2 am
• Central office location: Easily accessible by public transport, including buses and metro
• Comprehensive training: Fully paid initial training, along with ongoing opportunities for professional development
• Career advancement: Structured programs to support your growth within the company
• Health and wellness benefits
• Relocation support if needed, including accommodation and travel assistance
• Additional perks like Health and Life Insurance, a Multisport card, a Transport allowance, and more

Your Responsibilities:

• Provide top-tier customer support via live chat, email, and occasional phone interactions (only 5-10% of the role)
• Assist customers with inquiries and resolve any issues efficiently and effectively
• Maintain high levels of customer satisfaction by being attentive, supportive, and detail-oriented

If you’re ready to join a dynamic team in a thriving city, apply today and take the next step in your career with us in Sofia!