As Global Community Manager, you lead community strategy and operations across all of Crytek's titles, reporting to the Head of Communication & PR.
You own how we show up for players day to day: the programs, the channels, the moderation standards and the tone. You lead the community management team and ensure the community’s voice reaches the teams and decision-makers who can act on it.
What You'll Do
Own global community strategy across the portfolio
Lead and develop the community management team across titles
Set moderation standards, escalation paths and channel operating practice
Own community programs and the community content calendar
Ensure player sentiment and issues reach product, development and leadership clearly
Partner with Creator Partnerships, PR and Marketing on integrated activity
Report on community health with evidence, not anecdote
What You Bring
6+ years in community management, including team leadership
Experience with demanding, long-standing player communities
Strong moderation and crisis-handling judgement
Multi-title or multi-channel operating experience
Ability to represent the community credibly to development teams
Excellent written communication in English
Willingness to relocate to Frankfurt am Main, Germany
What you can expect from us
We believe in the value of in-person collaboration while also supporting flexibility. Our hybrid working model includes three days per week in the office and the option to work remotely up to two days per week, unless role-specific requirements or business needs require you to be on site.
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