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Global CRM & Commercial Analytics Manager (m/f/x)

Arbeitsbeschreibung - Global CRM & Commercial Analytics Manager (m/f/x)


From a local pharmacy to an international pharmaceutical company: that's us, Wörwag Pharma.
Our mission: Together for a healthy life. We help to prevent and treat diseases of our time. Every day, we are committed to giving everyone the chance to live a healthy life – and have been doing so for more than 50 years!
Would you like to actively support us with this plan? Then apply now, because we are looking for you to start as soon as possible as a 


  


Global CRM & Commercial Analytics Manager (m/f/x) - Pharma


 


 


What you can expect


 




  • You will take global ownership of our commercial technology ecosystem, including CRM, business intelligence solutions, commercial databases, and omnichannel integrations across approximately 30 markets worldwide.



  • Acting as the business owner for our CRM platform, you will define the roadmap, drive continuous improvements, coordinate change requests with vendors, and ensure the platform effectively supports customer engagement, field force effectiveness, and commercial decision-making.



  • Together with Commercial Excellence, Global IT, Marketing, Medical Affairs, external partners, and local market teams, you will translate business needs into scalable digital solutions and lead international platform initiatives from concept to successful adoption.



  • You will shape and further develop our business intelligence landscape by building robust data models, defining KPI frameworks, and enabling self-service analytics through Power BI and related technologies.



  • Taking responsibility for commercial data governance, you will help establish high-quality, reliable, and connected data foundations by managing integrations, master data processes, and interfaces between internal and external systems.



  • Your expertise will play a key role in driving digital transformation initiatives, including omnichannel capabilities, automation opportunities, AI-powered insights, and future platform evolutions across the commercial organization.



  • As a trusted advisor and internal consultant, you will support local CRM administrators and business stakeholders worldwide, helping them unlock the full potential of data, technology, and commercial processes



 


What you bring





  • You have several years of hands-on experience managing and configuring CRM platforms, including system administration, roadmap planning, change request management, and collaboration with external vendors.



  • Building analytical solutions comes naturally to you, and you have practical experience creating data models, dashboards, and reporting environments, ideally using Microsoft Power BI and/or Microsoft Fabric.



  • A solid understanding of databases, data integration, ETL processes, APIs, master data management, and data governance enables you to confidently connect business requirements with technical implementation.



  • You understand commercial organizations and sales processes, ideally within the pharmaceutical, life sciences, medical device, consumer health, or FMCG environment, and know how digital tools support field force excellence.



  • Working across functions and cultures is something you enjoy. You communicate effectively with business stakeholders, local market teams, IT experts, and vendors, translating complex requirements into practical solutions.



  • Beyond maintaining platforms, you actively identify opportunities to optimize processes, automate workflows, and leverage AI-driven capabilities to improve business performance and user experience.



  • You hold a degree in Information Technology, Data Analytics, Computer Science or related field with complementary studies in Business Administration and are fluent in English, our global business language




 


We are looking forward to your application!


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