Global Head of Customer Service (m/f/d)

The following challenges await you:

• In this role, you will be responsible for the global strategic direction and further development of Customer Service in alignment with the company’s objectives.


• You will lead and develop international teams and establish a high-performing, customer-centric service culture.


• A key focus of your role will be the optimization of global end-to-end service processes, as well as driving standardization and digitalization.


• You will ensure consistently high service quality and an excellent customer experience across all regions.


• Based on clearly defined KPIs, you will manage global service performance and derive data-driven improvement measures.


• In addition, you will work closely with international stakeholders and cross-functional teams and represent Customer Service in strategic initiatives.

Your Profile:

• Several years of international leadership experience in Customer Service, ideally in an industrial environment


• Proven track record in operational excellence, process optimization, and KPI-driven performance improvement


• Experience in global transformation, standardization, and digitalization initiatives


• Strong analytical and strategic skills, as well as experience with KPI frameworks and BI tools (e.g., SAP, Qlik)


• Excellent change management and stakeholder management skills in complex matrix organizations


• A proactive, structured leadership personality with a strong customer focus and commitment to team development

Your Benefits:

• Strong compensation package - attractive base salary plus bonus and support for private pension plan


• Modern working time organization - time sovereignty without time recording, focus on results-oriented work


• Regular time off - 30 days annual leave plus up to 6 additional days off (company closures on bridge days and between the years), special leave for special occasions,life phase account for paid time off (e.g. sabbatical, earlier retirement)


• Additional benefits - subsidies for public transport, discounts in many (online) stores, company medical service with comprehensive preventive check-ups, sports facilities and employee canteen with freshly prepared meals every day


• Sustainability and social commitment - sustainability as part of the corporate strategy and targeted support for initiatives in the areas of education, family and science through our own foundations