Guest Experience Manager (m/f/d)

JOB SUMMARY

Be empowered.

• Begin: Tailored onboarding program and staff accommodation to help you get started

• Belong: A welcoming and diverse team with associates from many different nationalities, flat hierarchies, and a wide range of expertise, where people support each other and learn together

• Become: Extensive internal and external training opportunities, individual development plans, excellent career growth prospects, and transfer opportunities within our sister hotels

• Be connected: Numerous associate events and team-building activities that strengthen our sense of community

• Be honored: Christmas and vacation bonus, discounted parking, appreciation awards, referral bonus program, capital-forming benefits, discounted associate room rates, and F&B discounts at more than 10,000 Marriott properties worldwide

• Be well: Various wellbeing and mental health initiatives, Serve360 activities, healthy and delicious meals in our associate restaurant, complimentary fitness facilities, and numerous opportunities for social engagement

Be you.

Create moments that matter.

At the Munich Marriott Hotel, you and your team create exceptional experiences for our guests, ensuring they feel welcome, valued, and safe at all times. As Guest Experience Manager, you will take on a key leadership role with direct impact on guest satisfaction, service excellence, and safety throughout the hotel.

Your Role

• Lead, motivate, and develop the Guest Experience team

• Ensure an outstanding guest experience from arrival through departure

• Oversee VIP guest relations, complaint handling, and professional service recovery

• Act as Manager on Duty (MOD) and coordinate daily hotel operations

• Ensure compliance with and continuous improvement of safety and quality standards

• Conduct regular hotel inspections and professionally manage and follow up on safety-related matters and incidents

• Collaborate closely with all departments to ensure seamless guest experiences and efficient operational processes

• Train, coach, and develop associates in the areas of service excellence, complaint resolution, and safety awareness

Be able.

• Previous experience in a similar hospitality role, ideally within Front Office, Guest Relations, or Rooms Operations

• A genuine passion for hospitality and delivering exceptional guest service

• Strong communication and leadership skills

• High level of responsibility and safety awareness

• Confidence and sound decision-making skills, even in challenging situations

• Excellent German and English language skills

Be connected.

Does this sound like you? We would love to get to know you!

If you have any questions, please contact:

[email protected]