Guest Service Manager (w/m/d) - Hamburg

Hampton by Hilton Hamburg

• Organizational and personnel duty planning
• Processing the check-in and check-out of guests
• Acceptance, sale and processing of individual reservations
• Preparation and supervision of group bookings and smaller conferences
• Managing the daily cash desk (daily accounting and control)
• Induction and training of new employees
• Regular inspection of the front office areas as well as the general guest areas

• Opportunities for development and promotion 
• Structured online training courses for induction 
• Regular staff appraisals with potential analysis
• Flat hierarchies
• Staff accommodation for the start
• Bonus for recommending new employees
• Bonus for standing in for colleagues at our other hotel locations
• Guaranteed compensation for your overtime 
• Subsidy for the Jobticket Germany
• Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
• Discounts for friends and family within our hotel brands and with Hilton Worldwide 
• Language courses as required
• Employee events (e.g. summer party or Christmas party)
• 25 % night surcharge
• Numerous internal training opportunities (Hilton University)
• Corporate benefits and Benefits.me program

• Completed vocational training in the hotel industry
• Confident handling of common hotel software
• Very good knowledge of German and English, both written and spoken
• High guest and service orientation
• Strong communication skills and independence