Gym Supervisor (m/f/d)

The venue…

SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.

The role...

The Gym Supervisor will provide an excellent service and member journey ensuring all needs are catered for. Main responsibilities include; overseeing daily operations and staff , ensuring member requirements are taken into consideration and understood when in the retail spaces, carry out hosting duties on the gym and club floor when needed and to manage bookings and the treatment diary.

Key Accountabilities...

• Checking guests in and out on the online booking system and ensuring a smooth experience for our members.


• Delivery of great interpersonal skills to create a unique membership experience and ability to up-sell our product and service offering.


• Guiding guests through use of our Health Club facilities.


• Organising and making beverages for members using our facilities.


• Setting up and maintaining facilities, ensuring towels are readily available, light cleaning and preparation of areas and carrying out the clean down of facilities in-between usage.


• Work closely alongside the management team to communicate day to day operations.


• Adhere to health and safety policy and ensure is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable


• Responsible for managing the day-to-day operations, equipment and staff.


• Develop and adapt standards to customer and company needs.


• Supervisor Gym Hosts, Personal Trainer and gym instructors.

Required Skills/Qualifications...

• Knowledge, interest and passion for fitness trends, techniques and equipment.


• Flexible schedule and ability to work evening, weekends and holidays as needed


• Ability to multitask and excel in a high-volume and demanding fast-paced environment


• Team player who communicates well with all colleagues

Benefits...

• 2 paid 'Volunteer Days' per calendar year (to support charitable causes).


• Soho Friends Membership


• Monthly movie screenings in the in-house cinema with current movies


• Monthly workout opportunities (including inter-departmental).


• Weekly Yoga/Pilates classes


• 50% discount on our Cowshed products


• Discounts with external providers (corporate benefits)

We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.