Head (m/f/d) of Customer Service Europe - Chemical Products

The following challenges await you:

• In this position of responsibility, you will be in charge of the technical and managerial leadership of the European Customer Service Team (Hanau, Germany & Shannon, Ireland). Some travel required.


• You will ensure that the processes for handling precious metal chemical product orders run smoothly and work to further develop them.


• In this role, you will also be responsible for implementing and ensuring compliance with regulations and guidelines of the business.


• Additionally, you will coordinate processing-related and cross-site issues, projects, and IT projects.


• By collaborating with our internal departments-such as Sales, Business Development, Innovation, Logistics, Production Control, and Production-as well as our customers, you will professionally and purposefully resolve the operational challenges of our business. 


• Active member of the Chemical Products Commercial Leadership Team, helping drive commercial strategy and business performance.

Your profile:

• A successfully completed apprenticeship as an industrial clerk and further training as an industrial business administrator, or a degree in Business Administration, Business Management, or Industrial Engineering


• Several years of professional experience in international sales, customer service, supply chain management, or similar fields


• Substantial leadership experience


• Strong technical understanding and proficiency with MS Office


• Experience with SAP, specifically in the practical application of SAP modules to support and optimize business processes


• Business-level proficiency in spoken and written English


• An open-minded team player who keeps a cool head even during high-pressure situations

What you can look forward to at Heraeus Precious Metals:

• Exciting tasks - implement them with a high level of personal responsibility in an ambitious environment with very good opportunities for further development.


• Shaping sustainability - be part of the implementation of our vision


• Inclusive corporate culture - we firmly believe that diversity makes our organization more successful. We promote this, among other things with specific targets, part-time/job-sharing management positions, and training courses.


• Attractive compensation - in addition to a good pay package, you can expect extensive social benefits from a responsible family-owned company


• And much more - mobile working, 30 vacation days or more, travel allowance for public transport, bicycle leasing, ...